Partner with our ServiceNow Architect in building and rolling out a scalable, enterprise-grade platform tailored to healthcare insurance operations.
Take the Architect’s design blueprints and turn them into reality by configuring, developing, testing, and deploying ServiceNow Customer Service Management (CSM) and Healthcare & Life Sciences (HCLS) modules.
Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications.
Build out case management flows using CSM case stages, SLAs, and assignment rules.
Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder.
Develop integrations via REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, Microsoft 365/SharePoint, and external claims systems.
Implement application lifecycle management using Git, Jenkins (or Azure DevOps), and ServiceNow Update Sets.

3+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules.
Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder.
Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals).
Skilled with ServiceNow APIs, Integration Hub, and MID Server.
Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures.
Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API.
Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and ATF.
Understanding of health insurance processes (claims, enrollment, utilization management).

Full compensation packages are based on candidate experience and relevant certifications.

ServiceNow Engineer

Key skills