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Technology Service Delivery Manager at Severn Trent | JobVerse
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Technology Service Delivery Manager
Severn Trent
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Technology Service Delivery Manager
United Kingdom
Full Time
1 hour ago
$45,000 - $60,000 GBP
Visa Sponsorship
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Key skills
ITSM
About this role
Role Overview
Responsible for ensuring seamless, end‑to‑end service delivery across technology services
Own the full lifecycle of service delivery
Act as a key point of accountability for service quality, performance, and customer satisfaction
Collaborate with delivery teams, operational colleagues, and third‑party partners
Ensure services are designed, transitioned, and operated effectively
Drive insight‑led improvements that enhance service quality and reduce operational risk
Maintain a robust, accurate service catalogue
Manage supplier performance against agreed SLAs and KPIs
Identify opportunities for continuous improvement, service optimisation, and cost efficiency
Strengthen service stability, reduce avoidable incidents, and improve overall colleague experience
Requirements
Strong experience in service delivery or service management
Clear understanding of service readiness, change, and operational performance
Comfortable working across multiple stakeholders
Ability to translate between technical and business conversations
Confidence holding partners and suppliers to account
Structured, analytical approach to service performance and reporting
Proactive mindset and a genuine desire to improve how services are delivered
Experience of IT service management frameworks (such as ITIL)
Managing third-party suppliers is highly desirable
Tech Stack
ITSM
Benefits
28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £2,225, which is subject to eligibility)
Family-friendly policies (including a year off fully paid maternity and adoption leave)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
Dedicated training and development with our Academy
Electric vehicle scheme and retail offers
Two paid volunteering days per year
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