Apply voice of the customer (VoC) research to interface and graphic designs
Produce wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
Research customer interactions and apply techniques to improve the customer experience through interface and graphic design
Ensure navigational interactions with digital products remains a delightful customer experience
Work directly with product-oriented delivery teams to build interactive wireframes and provide interface designs to their backlog of development work
Collaborate directly with the compliance team to integrate accessibility and ensure designs are built in accordance with 508 compliance standards
Collaborate with the internal marketing team to maintain proper branding on designs
Conduct experience tests to determine meaningful implementation of new features
Assist with the design of dashboards and/or team pages
Other duties as assigned

A bachelor’s degree in a technology or design related area of study
3-5 years prior professional experience with user experience research and design
A design portfolio of demonstrated experience with interface design
Experience with design and wireframing tools (Adobe Creative Suite, Figma, etc)
Working knowledge of web design technologies (HTML, CSS, etc)
Experience researching trends and experiences
Experience working with accessibility design and 508 compliance is a plus
Hold or be willing to obtain at least one certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP)
Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred

UI/UX Designer

Key skills