Territory Manager

Role Overview

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• May provide client training or basic support.
• Develop relationships with key decision makers for opportunities to provide our product line in Healthcare, Retail, Government & Commercial properties.
• Develop relationships with property managers, hospitals, contractors, glaziers, hardware suppliers and owners.
• Review all relevant plans, specifications and details and/or job site conditions to formulate competitive quotations for customers.
• Work in custom bid module in Salesforce to generate quotes and utilize SF to manage customer base.
• Work closely with branch personnel to schedule equipment delivery and installation.
• Work with our credit department to secure terms and ensure timely payment after job completion.
• Stay involved with customer satisfaction issues after the sale and installation.
• Timely and accurate weekly reports and participation in weekly digital calls.
• Pre-sell our products to architects through planning stage documents.
• Call on Architects & Specification Writers to educate them on our product.
• Maintain full knowledge of current ANSI standards and AAADM certification requirements.
• Perform other assignments in support of the sales operations as requested by Regional Sales & Operations Manager.

Requirements

• High school Diploma (Bachelor's degree preferred)
• 6+ years project management or similar experience
• Excellent collaboration and relationship rapport building skills are required
• Excellent communication and presentation skills (both oral and written) are a must
• Strong work ethic is a must
• Candidate must live in market

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”.
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching