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Junior Data Analyst at Accenture | JobVerse
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Junior Data Analyst
Accenture
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Junior Data Analyst
Rio de Janeiro, Rio de Janeiro, Brazil
Part Time
2 hours ago
Visa Sponsorship
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Key skills
SQL
AI
BI
Power BI
About this role
Role Overview
Investigate interactions flagged by AI as critical, focusing on human context and deviations from typical patterns
Create reports, dashboards, and result presentations, with practical recommendations to improve quality indicators
Monitor KPIs to identify trends, deviations, and opportunities for improvement
Requirements
Experience in data analysis and interpretation of indicators within customer service operations
Practical, proven knowledge of Excel and Power BI
Familiarity with AI concepts and applications in customer interactions (e.g., classification, sentiment analysis, prompts, etc.)
Experience creating executive reports and delivering presentations with strategic insights
Knowledge of contact monitoring (voice, chat, email, etc.) and quality evaluation methodologies
Desired knowledge: Prompt Engineering and SQL
Tech Stack
SQL
Benefits
Health insurance – 100% company-sponsored (employee and dependents)
Dental insurance
Meal or food allowance with no deduction
Life insurance
Private pension plan
Gympass
Discounted employee stock purchase option
Pharmacy discounts*
Childcare assistance*
Partnership with language school*
Extended maternity and paternity leave
Profit-sharing bonus (PPR)*
Apply Now
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