Key skills
AzureCloud
About this role
Role Overview
- First point of contact during the incident resolution process
- Work with engineers and vendors to solve incidents
- Gathering information through client conversations and logging on support tools
- Prepare user procedures, training manuals, and FAQ materials
- Work at L1 level handling day-to-day issues and compliance
- Support end-users on O365, Teams, Zoom, and other services
- Follow RCA methodology and document workflows
Requirements
- Bachelor’s Degree or equivalent in Information Technology
- 2–4 years of hands-on experience with MS Cloud Services
- English fluency and ability to work with international teams
- Strong knowledge of Microsoft core technologies and services
- Familiarity with Dell and Mac devices, O365 services, MS MDM
- Certifications: Microsoft 365 Certified: Fundamentals (MS-900); Microsoft Certified: Azure Fundamentals (AZ-900)
Tech Stack
- Azure
- Cloud
Benefits
- Equal opportunity employer
- Commitment to diversity and inclusion