Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications.
Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries.
Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system.
Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout.
Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed.
Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals.
Supervise the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to ensure that all invoices are submitted timely and successfully.
Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction.
Document meetings/discussions with billers, partners and clients for actions and/or later follow-up.
Interact daily with the E-Billing, Billing & Collection teams.
Ad hoc reports for attorneys as needed.
Handle special assignments/projects, complex e-billing and additional duties as assigned.

BA/BS degree in Business Administration or related experience, preferably in a large legal services or professional services organization.
5+ years of experience in an e-Billing Specialist role.
Knowledge of effective legal billing procedures and of computerized legal billing systems (Aderant Expert) and electronic online billing applications (EbillingHub, Legal Tracker, T360, Mitratech Collaborati, etc.) is a plus.
Strong computer skills and proficiency with Microsoft Office.
Strong typing/keyboard skills and able to use a 10-key calculator by touch.
Ability to self-direct, prioritize tasks and work with minimum supervision and with Individuals at all levels of the organization.
Ability to meet tight deadlines, handle multiple priorities and take a proactive approach to ensure that all needs are met.
Strong organizational skills and attention to details.
Strong client service orientation.
Excellent written and verbal communication skills.

Senior e-Billing Specialist

Key skills