Gather and synthesise customer feedback, support tickets, and operational insights to identify user pain points and opportunities for improvement.
Maintain and prioritise the product backlog, making well-reasoned decisions about what to build and when, balancing business value with technical feasibility.
Write clear user stories, acceptance criteria, and product requirement documents (PRDs) that enable engineering to deliver with confidence.
Work directly with engineering and QA to drive features through to release, removing blockers and maintaining momentum.
Act as a key point of contact for product decisions, building strong relationships across the Transformation, Operations, and Engineering teams.
Develop a solid understanding of medical billing workflows, including claims processing, remittances, payer rules, and compliance requirements.
Track key product metrics, analyse billing data, and report on the performance of product initiatives to relevant stakeholders.

1–3 years of experience in a product management, business analyst, or operations role
Strong written and verbal communication skills, with the ability to translate complex problems into clear requirements
Highly organised with the ability to manage competing priorities independently
Analytical mindset with comfort working with data
Familiarity with agile/scrum methodologies
Exposure to medical billing, revenue cycle management (RCM), or healthcare software (Desirable)
Experience working in a B2B SaaS environment (Desirable)
Experience with tools such as Jira, Confluence, or similar (Desirable)

Product Manager

Key skills