Support customers of an iconic global luxury retail brand
Make use of your fashion sense and appreciation for exceptional service to help exclusive customers shop
Resolve questions about their orders and issues with white glove treatment
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Understand customers’ needs and provide alternative solutions including upselling products or services

At least 1 year of retail or online sales experience
6 months or more of customer service experience
English proficiency as you will be interacting with global customers and coworkers whose primary language is English
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off (PTO)
Wellness and healthcare benefits
Great compensation package and performance bonus opportunities
Tuition reimbursement

Customer Service Representative – Luxury Retail

Key skills