Helpdesk, IT Support

Role Overview

• Handling IT incidents for business customers (hardware, software, network, access rights)
• Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
• Supporting business-critical applications and coordinating with external service providers when necessary
• Professional customer communication and clear, understandable explanation of technical solutions
• Maintaining documentation and knowledge management
• Proactive system monitoring

Requirements

• IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
• Basic knowledge of IT security
• Enthusiasm for concepts such as networking, Windows client, access management and collaboration software
• Strong English and Serbian skills to be able to read and learn from technical documentation in these languages
• Accuracy, a sense of responsibility, and a solution-oriented approach to tasks
• Reliability and a strong commitment to teamwork

Benefits

• Full-time contract
• Paid training
• Fixed salary with the opportunity to earn monthly bonuses
• Additional paid night shifts and extra compensation for holiday work
• Opportunities for professional and personal development with a global market leader
• International colleagues in a pleasant working environment
• 100% remote (home-office) position