Act as the primary strategic partner and escalation point for tier-one clients, building deep, resilient relationships with senior stakeholders.
Understand the client’s business model, revenue goals, and internal politics better than they do, using that knowledge to proactively pitch new solutions.
Transform transactional project work into long-term, high-value agency retainers.
Partner with the Strategy and Creative teams to ensure every campaign, pitch, and deliverable maps perfectly back to the client’s overarching business objectives.
Guide the narrative during major client presentations, selling in ambitious, culture-forward work with confidence.
Own the P&L for your portfolio of accounts, ensuring hitting or exceeding revenue and margin targets.
Draft, negotiate, and finalize complex Statements of Work (SOWs), Master Services Agreements (MSAs), and project scopes alongside the production team.
Monitor account burn rates and resource allocation, stepping in to pivot strategies before a project becomes unprofitable.
Protect the creative. You know how to push back on client feedback gracefully and defend the agency’s strategic recommendations.
Mentor and oversee Account Managers, guiding them on day-to-day client communication and upskilling their commercial instincts.
Partner seamlessly with Production and Project Management to ensure timelines and budgets are respected by the client.

6–8+ years of account management or client services experience within a creative, experiential, or brand marketing agency.
Brand marketing agency and/or experiential agency experience is required .
A proven track record of managing multi-million-dollar portfolios and consistently growing account revenue year-over-year.
Experience managing senior-level client relationships (VP, CMO, Founder level).
Deep fluency in digital ecosystems, integrated campaigns, and modern brand design.
Experience working with brands in sports, entertainment, tech, or lifestyle is highly preferred.
Exceptional presentation, negotiation, and written communication skills.

A real seat at the leadership table.
The opportunity to produce high-visibility, culture-shifting work on a global scale.
Growth, trust, and a culture that values execution as much as ideas.

Account Director

Key skills