Key skills
JiraConfluenceStakeholder ManagementCommunicationRemote Work
About this role
Role Overview
- Lead the implementation and improvement of customer engagement platforms
- Manage product development workload including defining new offerings and service requirements
- Collaborate with product development, architecture, engineering teams, and IT
- Analyze complex business problems and define productized solutions
- Ensure systems are scalable, performance-oriented, and compliant
Requirements
- 5+ years of Contact Center Technology experience
- Excellent communication and stakeholder management skills
- Experience with delivery tools such as Jira, Confluence, Smartsheet, or equivalent
- Ability to manage project progress and quality
- Self-motivated with the ability to prioritize and meet deadlines
Benefits
- Flexible work arrangements
- Remote work options