Junior Full-Stack Java Developer – Contact Center Technologies

Role Overview

• Develop, test, and deploy full-stack enterprise Java applications using a microservices architecture with Spring Boot, RESTful APIs, and front-end technologies including Vaadin, Thymeleaf, and Bootstrap/HTML5 to support contact center operations.
• Design and implement microservices following best practices including API gateway patterns, service discovery, circuit breakers, and inter-service communication via REST and messaging.
• Build and maintain microservices with containerized deployments using Docker and orchestration via Kubernetes for both on-premise and Google Cloud Platform (GCP) environments.
• Provide Level 3 (L3) production support by performing root cause analysis, diagnosing complex application and integration issues, and implementing timely fixes to restore service.
• Serve as the escalation point for issues that cannot be resolved by L1/L2 support teams.
• Develop and customize Cisco Finesse agent desktop integrations, gadgets, and workflows, including working with the Finesse API and extending agent and supervisor desktop capabilities.
• Perform customization and configuration of Coral Interactive (softphone) solutions to enhance agent communication and call handling workflows.
• Write and optimize SQL queries, stored procedures, and data access layers to integrate with PostgreSQL (primary), SQL Server, and Informix databases.
• This role does not include database administration responsibilities.
• Develop against and integrate with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic, and VXML application development.
• Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center environments, including familiarity with Genesys Voice Portal (GVP) for IVR development.
• Integrate applications with Microsoft Active Directory (Azure AD/Entra ID) for authentication, authorization, single sign-on (SSO), and identity management workflows.
• Deploy, configure, and manage applications on Google Cloud Platform (GCP) and on-premise infrastructure, leveraging cloud-native services for scalability, monitoring, and reliability.
• Utilize Splunk for application monitoring, log analysis, troubleshooting production issues, and building operational dashboards and reports to support L3 support functions.
• Actively leverage AI-powered development tools (e.g., GitHub Copilot, Grok, Claude) to accelerate development workflows, improve code quality, generate documentation, and enhance productivity.
• Collaborate with project managers, product owners, QA engineers, and fellow developers as part of project and product teams to deliver features on schedule and to specification.
• Participate in code reviews, architectural discussions, and technical design sessions to maintain high standards of code quality and system reliability.
• Create and maintain technical documentation including design specifications, API documentation, runbooks, troubleshooting guides, and deployment procedures.
• Proactively identify and resolve technical debt, performance bottlenecks, and security vulnerabilities across the application stack.

Requirements

• 2–4 years of professional experience in full-stack software development with Java as the primary language.
• Proficiency with Java Spring Boot for building microservices, REST APIs, and distributed back-end systems, including understanding of microservices design patterns such as API gateways, service discovery, circuit breakers, and event-driven communication.
• Experience with front-end development using Vaadin, Thymeleaf, Bootstrap, and standard web technologies (HTML5, CSS3, JavaScript/TypeScript).
• Working knowledge of relational database integration, including writing SQL queries, stored procedures, and using ORM frameworks (e.g., JPA/Hibernate) against PostgreSQL, SQL Server, or Informix.
• Hands-on experience with Docker containerization and Kubernetes orchestration for application deployment and management.
• Working knowledge of Google Cloud Platform (GCP) including compute, networking, storage, and managed services relevant to application hosting and deployment pipelines.
• Understanding of Microsoft Active Directory and Azure AD (Entra ID) integration patterns for authentication, authorization, and SSO.
• Strong troubleshooting and diagnostic skills with the ability to serve as a Level 3 escalation point, including experience with systematic root cause analysis and production incident resolution.
• Experience using Splunk (or comparable log aggregation/monitoring platforms) for application troubleshooting, log correlation, dashboard creation, and operational reporting.
• Demonstrated ability to effectively utilize AI-assisted development tools (GitHub Copilot, Grok, Claude, or similar) as part of the daily development workflow.
• Excellent written and verbal communication skills with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Proven ability to work independently in a remote environment, manage time effectively, prioritize tasks, and deliver results with minimal supervision.
• Experience working collaboratively within project teams and cross-functional product teams.

Tech Stack

• Azure
• Bootstrap
• Cloud
• Docker
• Google Cloud Platform
• Hibernate
• Java
• JavaScript
• Kubernetes
• Microservices
• Postgres
• Splunk
• Spring
• Spring Boot
• SpringBoot
• SQL
• TypeScript

Benefits

• Fully remote position
• Reliable high-speed internet connection required
• Dedicated workspace for focused development
• Occasional after-hours support for production deployments or critical incidents may be necessary