Overseeing smooth integration of new drivers and vehicles into a regional fleet operation
Delivering on-site training and technical guidance to operations management, drivers, and fleet mechanics on the operation, mechanical features, and basic troubleshooting of Blue Bird products
Managing onboarding logistics
First line of troubleshooting and resolution difficult technical problems
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to Fleet customers
Conducting technical trainings
Monitoring onboarding progress
Ensuring compliance, and validating product complaints
Collaborating with stake holders
Assessing the effectiveness of the regional onboarding program, identifying areas of improvement, and implementing necessary adjustments
Primary point of customer service for fleet partners; regularly communicating with fleet personnel, providing updates on their onboarding progress and addressing any concerns
Serve as the primary point of contact for customers regarding technical issues.

Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
If no degree, 10 years’ experience in service and management of medium to heavy duty vehicles.
7+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
2+ years of experience using Microsoft Office suite
5+ years of fleet management experience
Commercial Class B drivers license or the ability to obtain

Continued Professional Development Benefits including medical, dental and eye insurance
14 paid holidays
vacation time
401k with match

Regional Fleet Onboarding Manager

About this role