Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
Mentor team members by sharing expertise and best practices.
Collaborate with Product and Engineering to resolve client feature requests and technical issues.
Identify improvements to methodology and implementation processes to enhance customer experience

5-7 years in program/project management in SaaS or financial services
Proven ability to manage complex program portfolios independently
Expertise in program scheduling, risk tracking, and issue resolution
Strong communication, facilitation, and client relationship management skills
Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
Ability to interpret risks, resolve issues, and align outcomes with client goals
Knowledge of SaaS implementation practices and financial services is preferred
Professional certifications (PMP, PgMP, or equivalent) are desirable
Experience with AI and automation tooling

Program Manager II, Implementation

Key skills