Become a subject matter expert in all things Aerros and Aircraft Maintenance Planning
Gain a deep understanding of our technical landscape including our database structure, API offering, and key customer integrations
Interface directly with our customers to provide guidance on how to use our Reporting and API offerings
Build and maintain internal usage analytics dashboards using Posthog, PowerBI, SQL, and other analytics tools
Work directly with customers to understand their technical requirements and architect a solution for implemention or integration projects
Project manage all customer-facing non-agile technical projects
Work directly with other technology providers as part of building and supporting integrations
Improve existing processes by using your knowledge to build playbooks, document SOPs, and expand our existing customer-facing documentation
Support customer success team when required to ensure top-tier customer support

Bachelor's degree in MIS, BCIS, CS, or similar discipline
3+ years as an analyst supporting software or IT organizations
3+ years of managing projects
Intermediate experience using SQL and various BI tools such as Tableau or Power BI
Intermediate Excel knowledge (e.g. pivot tables, charts, multiple criteria lookups, nested logical statements, data cleansing)
Baseline understanding of Restful API’s: What they’re for and how to use them.
Baseline understanding of ETL/ELT workflows, databases, data warehouses
Baseline understanding of how SSO works including SAML 2.0, OIDC, and OAuth
Experience eliciting requirements directly from end-users and IT representatives
Effective cross-company communication and customer communication
Experience as a maintenance planner or multiple years working in airline maintenance (Preferred)
PMP and/or experiencing managing projects from conception to completion (Preferred)
Experiencing developing simple applications in any programming language (Preferred)
Experience implementing vendor solutions as the customer or vendor (Preferred)
Intermediate SQL skills (e.g. complex queries, sub queries, pivots, cursors, and temp tables) (Preferred)

Working remotely with flexible hours to remove commute times
Unlimited PTO and 11 holidays per year
Multiple health insurance options with the possibility of an HSA with employer contributions
401k with matching
Flexperks to cover work from home expenses, cell phone, and internet.
Travel discounts with our corporate travel provider
Annual team retreats

Technical Program Manager

Key skills