Billing Solution Architect

Role Overview

• Contribute to billing implementations and enhancements by supporting solution design and delivering hands-on configuration/development work (e.g., product/catalog setup, invoicing, taxes, proration, subscriptions, amendments, collections workflows)
• Build and maintain integrations connecting the Pluralsight platform, CRM/CPQ, billing, payments, tax, and other back-end systems (APIs, event streams, middleware), including monitoring and operational support
• Partner in discovery and requirements workshops by gathering requirements, documenting current/future-state flows, and producing clear outputs (process maps, user stories, acceptance criteria, basic prototypes)
• Translate business requirements into technical designs by contributing to conceptual/logical architecture artifacts (data flows, integration patterns, system diagrams) and proposing trade-offs
• Troubleshoot and resolve integration issues between billing and downstream systems (revenue/finance, provisioning, identity, reporting), including root-cause analysis and preventative fixes
• Support performance and scalability improvements through tuning, bulk operations strategies, retry patterns, idempotency, and identifying bottlenecks in billing and integration flows
• Improve observability and operational readiness by defining logging/metrics/alerts, writing runbooks, and supporting incident response for billing-related production issues
• Support delivery execution by estimating work, contributing to sprint planning, maintaining Jira hygiene, and raising risks/dependencies early with clear mitigation options

Requirements

• Hands-on experience with billing or subscription platforms (e.g., Zuora, Chargebee, Stripe Billing, Recurly, Adyen and/or comparable tools)
• 3+ years of experience in billing systems implementation, solutions engineering, or backend/integration engineering in a SaaS environment (subscription or usage-based billing preferred)
• Experience contributing to at least one implementation or major enhancement of a billing platform (full lifecycle is a plus, but not required)
• Working knowledge of recurring billing concepts: subscriptions, renewals, proration, amendments, invoicing, credits/refunds, taxes/VAT, dunning/collections, and payment retries
• Strong integration fundamentals: REST APIs, webhooks/events, authentication, data mapping, idempotency, retries, and basic troubleshooting across distributed systems
• Familiarity with Salesforce (CRM and/or CPQ) and how upstream objects/processes impact billing downstream (order/quote/account/product structures)
• Comfort operating in Agile delivery with Jira (writing user stories, acceptance criteria, sizing, sprint participation)
• Strong written and verbal communication: ability to document requirements clearly, communicate status/risks, and collaborate with cross-functional stakeholders
• Experience with middleware/iPaaS (e.g., Mulesoft, Workato, Boomi) or event streaming patterns
• Experience supporting Finance/RevOps needs (revenue recognition touchpoints, reconciliation, reporting)
• Exposure to checkout/payments concepts (authorization/settlement, SCA/3DS, declines, retries, tokenization)

Tech Stack

• Distributed Systems

Benefits

• competitive compensation
• bonus eligibility
• comprehensive medical coverage
• unlimited PTO
• wellness reimbursement
• professional development funds
• flexible work arrangements