Mentoring and supporting a large team of engineers in the BAU/operations space
Being actively hands-on in Level 3 engineering tasks, troubleshooting, and problem-solving
Overseeing operational delivery, ensuring optimal performance, reliability, and security of our cloud platforms in Azure and AWS
Orchestrating Infrastructure as Code and leveraging DevOps practices for operational efficiency
Managing relationships with key stakeholders in our customers and the broader Datacom team
Driving continuous improvement initiatives and exploring new technologies, including potential applications of agentic AI
Balancing technical excellence with people leadership to create a high-performance, collaborative team culture

Level 3 engineering experience in Infrastructure as Code, DevOps, and cloud platforms (Azure and/or AWS)
Familiarity with automation and orchestration tools
Proven leadership experience managing teams
Strong technical troubleshooting skills and ability to work in complex operational environments
Ability to balance hands-on technical delivery with effective people management
Exposure to agentic AI and its operational applications
Experience working within large-scale enterprise environments
Understanding of ITIL or similar operational frameworks

Team Manager – Fixed Term 12 Months

Key skills