Senior Analyst, Ambulatory

Role Overview

• Lead and oversee small to medium-scale and cross-functional projects, including development of project plans, timelines, and resource coordination.
• Analyze clinical and business needs to implement solutions aligned with best practices.
• Design, build, configure, and optimize Epic Ambulatory workflows to improve operational efficiency (SmartTools, orders, navigators, templates).
• Develop and document detailed system requirements, functional specifications, and change requests.
• Conduct impact analysis for system upgrades, new releases, and regulatory updates; assess workflow implications and implement required changes.
• Monitor and evaluate system performance, ensuring optimal function and data integrity.
• Create and maintain comprehensive documentation including workflow diagrams, enhancement documentation, test scripts, test scenarios, and test plans.
• Execute system testing, identify defects, and coordinate remediation through resolution.
• Identify project and application risks; maintain issue logs with clear ownership, mitigation strategies, and documented closure.
• Serve as a liaison between operational stakeholders, IT teams, and software vendors to ensure alignment between technology and business processes.
• Communicate application changes, enhancements, and best practices clearly to impacted teams.
• Provide advanced analytical support and serve as a resource to end users to maximize system utilization and performance.
• Support the training, mentoring, and development of junior analysts.
• Develop and communicate project timelines for service requests and assigned initiatives.

Requirements

• Bachelor’s degree from an accredited four-year college or university required.
• Active Epic certification in Ambulatory required.
• Minimum of 5+ years of Systems Analyst experience, with progressive responsibility in Epic Ambulatory build and optimization.
• Minimum of 5+ years of Information Technology experience, preferably within a healthcare environment.
• Proven ability to manage moderate to complex projects independently.
• Advanced Epic Ambulatory build and configuration expertise.
• Strong understanding of ambulatory clinical workflows.
• Analytical problem-solving and systems thinking.
• Clear and confident stakeholder communication.
• Documentation discipline and testing rigor.
• Ability to translate operational needs into technical solutions.
• Project leadership and cross-functional collaboration.