Provide support to the Store Manager/ Corps Officer in the organization and supervision of all operational areas of the retail store
Oversee safety of all customers, staff, and volunteers while in the store
Assist with planning of store layouts and ensures attractiveness of store
Handle customer concerns or complaints in a timely and courteous manner
Support the Store Manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
Provide direction and support to staff in the absence of the Store Manager
Participate in interviews and hiring
Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards
Assist in planning of store sales, promotions, and auctions
Plan staff schedule, staff meetings, and training sessions
Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army
Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent
Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred
Basic accounting experience is required
Cash handling experience is required
Proficiency in Microsoft Office applications
Experience with specific systems/programs related to The Salvation Army is an asset

Assistant Store Manager

Key skills