Design, configure, and implement Amazon Connect contact center solutions.
Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
Optimize call flow performance, routing strategies, and customer experience.
Monitor, troubleshoot, and improve contact center metrics and system reliability.
Develop, implement, and maintain business rules and decision logic using IBM ODM.
Collaborate with business teams to model, validate, and test decision tables and rule flows.
Integrate ODM decision services with AWS workflows and backend systems.
Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
Ensure accuracy, consistency, and performance of rule execution in production environments.

4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
2+ years of hands-on experience with IBM ODM (Rule Designer, Decision Center, Rule Execution Server).
Proficiency in Node.js or Python for AWS Lambda development.
Strong understanding of REST APIs, microservices, and JSON-based integrations.
Familiarity with contact center KPIs, operational metrics, and call flow optimization.
Excellent problem-solving, communication, and analytical skills.
Bachelor’s Degree in Computer Science, Engineering, or related field.
Nice to Have: Experience with Amazon Connect integrations involving AI/ML, Lex, or Kinesis.
Exposure to other conversational AI platforms like Google Dialogflow.
Experience implementing call center reporting or analytics dashboards.
Knowledge of DevOps practices, CI/CD pipelines, or automation tooling.
Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

AWS Connect Developer, IBM ODM

Key skills