Act as the primary client-facing lead; manage expectations, trust, and communication
Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams
Define and evolve delivery structure, processes, tracking, and reporting
Coordinate internal teams (architects, engineers, analysts) and align priorities as they change
Manage risks, dependencies, escalations, and delivery trade-offs
Establish and maintain delivery structure: planning, tracking, reporting, governance
Partner with another PM to ensure full role backup and continuity
Support backlog planning, grooming, and delivery sequencing with Product and Tech leads
Drive continuous improvement of delivery processes based on client feedback

5+ years of experience as a Project Manager or in a similar delivery role
Proven ability to manage complex, cross-functional initiatives
Demonstrated success delivering in fast-changing or startup-like environments
Proven experience managing medium to large-scale technical projects
Experience in contact center, CX, IVR, or related technical domains (minimum 1 year; 2+ years preferred)
Experience working in outsourcing delivery models (client-side or vendor/subcontractor)
Excellent communication, stakeholder management, and conflict-resolution skills
Comfort working in a startup-style environment with evolving responsibilities
Experience managing remote and international project teams
Ability to understand commercial and business needs and work with multiple stakeholders

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Senior Project Manager

Key skills