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Customer Service – Catering at Inktel Marketing | JobVerse
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Customer Service – Catering
Inktel Marketing
Remote
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Customer Service – Catering
Florida, United States of America
Contract
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Transition to between channels as needed
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service
Requirements
1+ yrs of experience & familiarity in the food ordering
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Must be able to communicate effectively with customers, management, and co-worker
Benefits
Voted “Best Place to Work in FL”
Remote 1099 Independent Contractor position
Must have your own equipment
Apply Now
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