About this role

Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Transition to between channels as needed
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Guide callers through troubleshooting, navigating the client's menus
Maintain required product knowledge to deliver best in class service

1+ yrs of experience & familiarity in the food ordering
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Must be able to communicate effectively with customers, management, and co-worker

Customer Service – Catering

Key skills