About this role
Role Overview
- Provide administrative support to Desjardins components and help administer specialized products and member/client accounts.
- Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations.
- Provide information about the policies, programs and processes in your field.
- Identify and analyze client complaints, recommend solutions and follow up as needed.
- Analyze, produce and revise reports and statistics.
- Carry out administrative, operational and quality control measures, following up as needed.
- Help develop and implement work processes and methods for your unit.
Requirements
- General college diploma in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment