About this role

Execute the full lifecycle of Voice of Customer research programs—including data preparation, questionnaire building, and email distribution—to deliver comprehensive dashboard reporting and presentations.
Collaborate with the Senior Customer Experience (CX) Manager and business leaders to synthesize research findings into strategic insights and practical recommendations.
Ensure compliance with organizational standards by maturing the team’s operational processes, policies, and research standards to scale and optimize performance.

3+ years of experience in Customer Experience (CX), research, strategy, or other transformational roles within complex enterprise or Business-to-Business (B2B) environments.
Strong knowledge of enterprise Customer Experience management platforms (such as Qualtrics), data manipulation tools (such as Excel or Tableau Prep), and the use of Artificial Intelligence and Large Language Models (LLMs) for research synthesis.
Proven ability in basic statistical analysis methods and the capacity to meet deadlines while taking full responsibility for high-quality deliverables.
Bachelor of Arts or Bachelor of Science degree in business, marketing, sociology, or a related field.

Competitive compensation and benefits aligned with your experience.
Flexible work options to support a healthy work-life balance.
Opportunities for continuous learning and professional growth within a global organization.

Senior Cliente Bilingüe

Key skills