Account Manager – Sales Representative

Role Overview

• Develops and implements tactical and strategic plans (short and long term) for all assigned accounts in alignment with NPAA’s commercial goals.
• Manage all strategic projects, define goals, hold meetings, and identify responsibilities from all departments, and review and present results with all necessary departments in both Lansing and Cleveland.
• Maintain assigned account monthly reports.
• Travel within territory to Lansing, Cleveland and customer required support meetings.
• Enter sample orders and commercialize products as necessary.
• Partnering closely with the Technical Team, define, develop and manage all new business opportunities within the geographic territory outside of the assigned account profile.
• Work with all departments on problem solving activities related to assigned accounts.
• Maintain and lead Action Registers when needed.
• Maintain an advanced knowledge of NPAA product offerings that meet customer expectations.
• Builds strong relationships with all levels of customer base (Plants, Purchasing, Engineering).
• Independently sells NPAA products and services.
• Develop and update annual sales budget and reforecasts for accounts in assigned territory.
• Lead supply agreement and contract development at target customers.
• Complete all forecasting functions at assigned accounts including monthly forecasting reviews with customers and acquiring customer acknowledgement for production materials.
• Manage aged inventory via requirements outlined in the supply agreement.
• Lead all pricing activities for assigned accounts with the goal of achieving maximum value for NPAA products.
• Review and update customer pricing on an annual basis.
• Analyze customer profitability data to form strategies for margin improvement and maintenance.
• Lead/coordinate customer visits – tours, specific audits, new program launch meetings.
• Monitor customer Quality score cards – lead action plans for improvement.
• Complete annual (or when updated) reviews of Customer Supplier Quality manuals.
• Continuously improve job function capabilities through internal and external training.

Requirements

• Bachelors Degree with five (5) years of Automotive Coatings experience in Technical Service, Color Lab, Outside/Inside Sales or equivalent of 10+ years of coatings experience in Technical Service, Color Lab, or Inside/Outside Sales.
• Manufacturing industry experience required.
• Previous OEM sales account management experience in automotive coatings preferred.
• SAP and BOBJ experience preferred.

Benefits

• Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.