Key skills
Problem Solving
About this role
Role Overview
- Act as a client facing technical support point during live multilingual events
- Guide interpreters, speakers and attendees in a clear, confident and professional manner
- Ensure a smooth and high quality experience for all participants
- Support the preparation and setup of event environments and platforms behind the scenes
- Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
- Respond quickly in live environments and maintain control under pressure
- Work closely with Project Managers, Senior Technicians and global teams
- Support events across different time zones and cultural contexts
Requirements
- Strong client facing skills with a professional and calm approach
- Experience working in global or multicultural environments, ideally across time zones
- Comfortable using digital tools such as Zoom, Teams or similar platforms
- Tech confident, with the ability to quickly learn and navigate new technologies
- Strong problem solving ability and quick thinking in live situations
- Ability to work independently in a fast paced remote environment
- English at B2 level or higher
- Exposure to virtual, hybrid or onsite events is an advantage
- Basic understanding of AV or conferencing setups is a big plus
Benefits
- An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
- An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
- An open and impact-driven company culture that embraces creativity.
- A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.
- Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce.