Contributing to the development of the process strategy, including defining and articulating the future state process vision in alignment with business and product strategy
Managing of the assigned initiatives, ensuring clear scope, progress tracking, stakeholder alignment and successful delivery of expected outcomes
Identifying and prioritizing opportunities to optimize workflows, integrate new technologies and/or use external partners’ digital solutions to increase automation level and improve the quality and speed of data-driven decision-making for better customer outcomes
Collaborating with cross-functional teams to analyse, design and implement optimized processes
Using data and process intelligence tools to evaluate process performance, identify bottlenecks, mitigate risks, and support facts-based decision-making
Representing Customer Reporting Services in various initiatives across divisions (migrations, infrastructural changes, projects, etc.)
Collaborating with process development community in Customer Lifecycle Services organization

Work experience in change management
Understanding of agile ways of working
A team player mindset with good networking skills
Proven leadership skills (preferred)
Willingness to take ownership and drive things from the start to the conclusion
Experience with process intelligence tools such as process mapping, process monitoring, or process mining to identify inefficiencies and improvement opportunities
Familiarity with SQL and data visualization/automation tools such as Power Apps, Power BI, Tableau, Looker, or Python would be considered a plus
Excellence in English
Willingness for a challenge and readiness to transform the area

Process Developer, Customer Reporting Services

Key skills