Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep accurate records of customer interactions and account related information

Be nice! I know, we shouldn’t have to say that, but we mean it
Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
A minimum of 12 months call center experience, upselling preferred
Strong phone contact handling skills and active listening
Strong knowledge of computer systems and software
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Must be able to type 40 wpm or more
Strong written and verbal communication skills
Strong reading comprehension as well as basic math skills are required
Ability to take on additional tasks as needed
Ability to pass a pre-employment drug test (not including THC) and criminal background check
Employment requires current eligibility to legally work in the United States

Customer Engagement Specialist, Inbound

Key skills