Key skills
LeadershipCustomer SuccessSales
About this role
Role Overview
- Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal
- Deliver training and carry out technical missions for customers across Europe
- Build strong, proactive, and trusted relationships with strategic customers in the region
- Identify and support upsell and cross-sell opportunities in close partnership with Sales
- Collect and channel customer feedback to continuously improve product and service quality
- Track success metrics and leverage data to drive customer strategy and engagement
- Partner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure
- Recruit, onboard, and mentor the CSM, driving performance and professional growth
- Contribute to improving internal playbooks, processes, and best practices to support the growing European customer base
- Serve as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance
Requirements
- Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal
- Deliver training and carry out technical missions for customers across Europe
- Build strong, proactive, and trusted relationships with strategic customers in the region
- Identify and support upsell and cross-sell opportunities in close partnership with Sales
- Collect and channel customer feedback to continuously improve product and service quality
- Track success metrics and leverage data to drive customer strategy and engagement
- Partner with the VP of Customer Success EMEA and the existing CSM Manager to refine and evolve the regional CS strategy, operating model, and team structure
- Recruit, onboard, and mentor the CSM, driving performance and professional growth
- Contribute to improving internal playbooks, processes, and best practices to support the growing European customer base
- Serve as a relay between your team and Customer leadership, ensuring alignment on priorities, escalations, and performance
Benefits
- Competitive pay + equity
- everyone shares in our success
- Remote-first, flexible, and balanced
- work that fits your life
- Your setup, your choice
- pick the gear that works for you
- Twice-a-year gatherings
- we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen