Call Center Supervisor – Bilingual
El Paso, Texas, United States of America
Full Time
3 weeks ago
Visa Sponsor
Key skills
Salesforce
About this role
Role Overview
- Oversee daily operational performance for a team of call center representatives
- Ensure service excellence by monitoring KPIs, coaching staff, and resolving complex customer issues
- Partner cross-functionally to support process improvements and optimize call workflows
- Monitor quality and adherence to procedures
Requirements
- High School Diploma or GED
- Some College preferred
- Dialpad experience preferred or similar call center platform
- Salesforce experience preferred
- PEO / HRIS support experience preferred
- Prism experience preferred
- iSolved experience preferred
- Bilingual (Spanish Speaking)
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts