Customer Care Coordinator – Temp

Role Overview

• Field phone and website complaints, comments and feedback regarding guest experiences
• Assist with customer recovery including mailing Chartickets and/or reimbursements
• Analyze customer comments /complaints and provide feedback to District Managers and field to improve overall experience
• Reach out to District Managers to contact Restaurant managers directly when needed
• Summarize guest experience in customer care services database to track complaints/comments
• Participate in cross-functional initiatives from planning through execution to ensure best in class customer satisfaction
• Collaborate with external vendor partners to optimize customer experience

Requirements

• 1-2 years of experience working in a call center environment strongly preferred
• Proficient in Microsoft Office Suite and related systems
• Strong ability to positively communicate with Habit guests and Operations team
• Strong project management skills
• Creative, detail oriented and proactive in all areas of work
• Relationship oriented, personable with demonstrated success in developing effective relationships with managers, staff, public and customers
• The ability to be constructive and neutral in adverse situations
• Able to manage multiple projects and deadlines in a fast-paced environment implementing exceptional detail orientation and organizational skills
• Ability to work independently and manage programs self-sufficiently
• Ability to multi-task and strong time management skills
• Proficient in business etiquette in all forms of communication
• Able to work some weekends on a rotating schedule