Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus)
Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks
Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment
Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues
Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards
Ensure all safety protocols and client-specific requirements are followed during onboard interventions
Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions
Provide customer training and onboard support during handover when necessary

Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred)
Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems
Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices
Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment
Ability to read technical diagrams and interpret system schematics
Strong communication, documentation, and customer service skills
Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus
Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice

Maritime IT Field Service Technician

Key skills