About this role

Collaborate with Group Benefits product and operations teams to create customer content.
Provide content expertise for UX solutions across digital channels.
Manage and develop multiple content initiatives with cross-functional teams.
Ensure all communications are clear, empathetic, and aligned with our brand voice.
Measure campaign performance using data and insights.

University or college study in marketing, communications, content, media, or related field.
5
7+ years of experience in content, communications and/or marketing.
Strong communication and interpersonal skills.
Experience in writing and deploying communications with cross-functional teams.
Ability to work with cross-functional digital marketing teams.
Experience using AI tools to support content development.
Experience with MarTech tools (e.g., Salesforce Marketing Cloud, Adobe Customer Data Platform).
Proficiency with Microsoft Office Suite and project management tools.

CX Content & Communications Consultant

Key skills