About this role
Role Overview
- Provide high-quality technical support to end users on behalf of our clients.
- Diagnose and resolve IT issues (hardware, software, networking) remotely for clients.
- Provide user support, deliver training, and advise on IT best practices.
- Contribute to the continuous improvement of IT services, including maintaining and updating technical documentation.
Requirements
- Master’s degree (Bac+5 equivalent) in Computer Science
- Education/training in networks and systems
- Relevant professional certifications (e.g., CCNA, MCSE)
- At least 3 years of experience in a user-facing IT support (Helpdesk) role
- Excellent spoken and written French (C2)
- Strong spoken and written English (minimum B2)
Benefits
- Access to online training