Key skills
AILeadershipRemote WorkCustomer Success
About this role
Role Overview
- Advise customers on employee listening and performance management design — survey structure, question writing, and cadence
- Analyze survey results and help customers find the signal in the noise
- Present findings and recommendations to HR leaders and executive audiences with clarity and confidence
- Coach customers on engagement, performance management, employee growth and development, and recognition and rewards best practices
- Partner with Customer Success and Implementation Managers to drive value, adoption, and retention
- Build process efficiencies and scalable content that improve service delivery without sacrificing quality
- Contribute to thought leadership in employee engagement, performance management, and employee listening
- Occasional travel may be required (less than 5%)
Requirements
- 3+ years of applied experience in employee engagement or performance management
- Hands-on experience designing and analyzing survey feedback
- Working knowledge of descriptive statistics
- Curiosity about AI tools and how to use them to work smarter
- Strong communicator — written, verbal, and in the room with executives
- Able to juggle multiple customers and priorities without dropping anything
- Bonus: Master's in I-O Psychology, Organizational Development, HR, or related field
- Bonus: Experience designing or optimizing service or consulting processes
- Bonus: A gift for making data trends digestible — and connecting them to what to do next
- Bonus: Comfort operating in a fast-paced, deadline-driven environment
Benefits
- Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
- Dental & Vision: We cover 100% of premiums for employees
- 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
- Parental leave
- PTO
- Summer hours
- Zoo membership
- Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
- On-site fitness center
- free for Qwirk use
- Monthly manager-employee lunches for goal planning and development
- Remote work stipend for 100% remote Qwirks