Insurance Program Manager

Role Overview

• Manage the day-to-day operational aspects of the insurance program to ensure alignment with contractual requirements, service standards, and business goals
• Maintain program documentation, reporting, workflows, timelines, and governance processes
• Monitor program performance metrics and support reporting efforts for internal leadership and the client
• Identify opportunities for process improvement, efficiency, and program optimization
• Serve as a key liaison between the company and the client for program-related matters
• Coordinate meetings, presentations, and communications with client stakeholders
• Support ongoing relationship management by ensuring client requests, initiatives, and concerns are addressed in a timely and professional manner
• Assist in preparing materials for client reviews, business updates, and strategic discussions
• Assist with program analysis, proposal development, and implementation planning for new components or changes
• Collaborate with internal partners to assess feasibility, timelines, and resource needs for program enhancements
• Attend and actively participate in national trade conferences, meetings, and industry events as a representative of the Program.
• Serve as the front‑line ambassador for the Program, ensuring a strong and professional presence with member firms, leadership, and industry partners.
• Engage with attendees to build awareness, strengthen relationships, and communicate program value.
• Lead and coordinate marketing and branding initiatives for the Program.

Requirements

• Candidates with at least 5+ years of project or program management experience, partnering closely with internal and external partners to meet business goals and grow the program.
• Preferred: Insurance industry experience.
• Candidates with strong communication skills and the ability to network and interface with a wide variety of audiences.

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to "Insurance Journal"