About this role

Leading discussions with senior leadership on technical and product strategy.
Developing close relationships with customers and understanding their business operations, needs, and technical challenges.
Working closely with developers and senior engineers to provide strategic technical guidance.
Monitoring the progress of product integration with the customer's systems to ensure successful ramp-up and integration.

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company.
Based in Europe, with the ability and willingness to work across multiple time zones to support global clients.
Strong leadership skills and experience managing cross-functional teams.
Excellent communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders.
Basic coding skills and a solid understanding of software development processes.
Proven ability to manage customer relationships and provide strategic technical guidance.
Experience in risk management and making critical business decisions.
Proficiency in English is required; Spanish and Portuguese are a plus.

Director of Implementation – Technical Account Management

Key skills