Owning and delivering Travel Chapter’s data and AI strategy, aligned to our growth plans
Positioning data and AI as strategic enablers across the organisation, influencing decisions at senior and board level
Identifying and delivering high-impact AI opportunities across customer experience, pricing, operations and internal productivity
Moving the business from reactive reporting to proactive, predictive and increasingly automated decision making
Bringing together Data Science & Insights and Data Engineering & Platform under a single, value-driven roadmap
Acting as a trusted partner to the Senior Leadership Team, translating complex data opportunities into clear commercial outcomes
Building strong relationships across Commercial, Marketing, Product, Technology, Finance and Operations
Establishing clear data governance, ownership and reporting standards to ensure trust, consistency and scalability
Shaping and evolving our data platform to support advanced analytics and AI capability
Driving high-quality delivery across reporting, insights and data science, with a clear focus on measurable impact
Building, leading and developing a high-performing Data & Insights function

Significant experience leading data, analytics or data science functions within a commercial environment
A proven track record of delivering measurable business value from data and insight
Experience shaping or delivering data strategy, analytics transformation or platform evolution
Strong exposure to AI and machine learning, with the ability to identify practical, high-impact use cases
Confidence operating at a senior level, influencing stakeholders and guiding decision making
A strong understanding of the end-to-end data lifecycle, from ingestion through to insight and action
Experience with modern data platforms and BI tools such as Power BI
The ability to translate complex technical concepts into clear, actionable business insight

Director of Data and Insights

Key skills