Customer Experience Specialist

Role Overview

• Consistently exceed all customer expectations.
• Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
• Resolve all customer complaints/issues with a sense of urgency.
• Multi-task across multiple platforms and conversations, prioritizing phone calls.
• Thorough communication with internal partners and customers.

Requirements

• One or more years of related experience and/or training in an office environment
• Self-directed in completion of daily work and the ability to multi-task.
• Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers).
• Proficient in using Microsoft Office (Word, Excel, Outlook).

Benefits

• Paid parental leave
• Scholarship reimbursement
• 401k match
• Benefits effective day one of employment
• Paid short term disability leave
• Flexibility with work from home
• Generous PTO policy that starts on day one
• Paid holidays
• Health and wellness program
• Employee discount program within our family of companies