Provide claims service via various channels to policy holders and third-party customers
Handle low to moderately complex auto claims
Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
Seek guidance from team members to resolve issues and identify appropriate issues for escalation
Partner with and/or directs vendors and internal business partners to facilitate claims resolution
Contribute to business goals, performance metrics, and effectively uses tools & technology
Support workload surges and/or catastrophe operations as needed

You have experience in an inbound phone-intensive, contact center environment using a headset
You possess knowledge of how to build lasting relationships with internal and external customers and business partners
You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
You have strong written and verbal communication skills
You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset
High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
0-2 years of auto claims adjusting experience required, 1 year of prior auto claims adjusting experience strongly preferred.
1 year of customer service experience preferred
1 year of customer contact experience preferred
Guidewire ClaimCenter experience strongly preferred
Insurance Adjuster License required

Auto Damages Adjuster

Key skills