Account Manager

Role Overview

• Grow sales and gross profit using relationship-based selling techniques with existing and new customers.
• Generate highly profitable sales and create customer loyalty by leveraging value-added services.
• Build customer loyalty and retention through daily outbound calls and face-to-face visits.
• Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions.
• Exceed goals and objectives of various outbound contact situations.
• Gain greater share of customers’ annual spend of consumable goods.
• Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting.
• Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
• Prepare and present quotations to customers establishing pricing based on profit margin guidelines Follow up on the status and close the sale.
• Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
• Enter and maintain accurate customer and pertinent data for new and current customers into CRM database.
• Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies.
• Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations.
• Makes suggestions and proposals for ways to improve effectiveness.
• Troubleshoot problems regarding established customer accounts.
• Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints.
• Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.

Requirements

• Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience.
• Five or more years of sales experience is a requirement.
• Outside sales experience is preferred.
• Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred.
• Proficient with Microsoft Office and/or Google Workspace
• Familiarity with navigation of customer relationship databases.
• Willingness to travel as needed for on-site customer meetings. Travel requirements will vary from 10-70% depending on the territory and customer needs.

Benefits

• Health insurance
• Professional development opportunities