Vendor Manager

Role Overview

• On boarding of new vendors including obtaining SOWs, agreements, NDAs and additional documentation as required.
• Evaluate and perform due diligence and ongoing monitoring of potential and existing vendors.
• Ensuring SLAs are consistently met or exceeded in accordance with contractual requirements.
• Running daily, weekly and monthly reports to ensure that title and closing turn times meet with client SLA’s.
• Producing and delivering performance scorecards for operational processes.
• Facilitate daily/weekly/monthly calls with key stakeholders to review performance, quality, turn times, score cards, and Corrective Action Plans.
• Oversee vendor fulfillment to ensure remediation plans are appropriately tracked and completed.
• Resolve disputes and manage escalations.
• Ensure stakeholders/vendors are providing best in class customer service to clients and customers.
• Build collaborative partnerships with internal and external partners to enhance the capacity and capabilities of the organization to identify and deliver consistent solutions.
• Identify areas of improvements and locate vendors/solutions to enhance our product offerings.

Requirements

• High school diploma or equivalent required, Bachelor’s degree preferred
• 5+ years of relevant work experience managing vendor/relationship management
• 3+ years of financial/mortgage/title experience preferred
• Good understanding of title insurance and title clearing is required
• Superior analytical and critical thinking skills
• Excellent problem-solving and negotiating skills

Benefits

• Health, dental, and vision benefits
• Employer-paid disability and life insurance
• Flexible spending accounts
• 401K with company match
• Paid time off and company-paid holidays
• Wellness resources