Define policies & procedures: Define and implement all MCOB-compliant policies and procedures for our second charge mortgage product
building the operational foundations from the ground up.
Own the servicing lifecycle: Take full responsibility for the mortgage servicing lifecycle, from post-disbursement through to arrears management, forbearance, and default
always with customer outcomes and Consumer Duty at the centre.
Lead recoveries & repossessions: Establish robust, fair, and effective strategies for high-stakes servicing scenarios, including managing relationships with third-party partners where needed.
Scale with technology: Work with our technology and data teams to automate the heavy lifting, building servicing operations that are as fast and frictionless as the rest of our products.
Build & lead: Work cross-functionally with credit, legal, and compliance teams to ensure a seamless acquisition-to-servicing experience and build out a servicing team as the product scales.

Experience: You have 8+ years in mortgage lending, with significant time spent in servicing. You're likely a director or senior leader at a specialist lender, or a senior servicing professional at a major bank.
Regulatory expertise: You have a deep, working knowledge of the MCOB regulatory framework and understand what good looks like under Consumer Duty
particularly in a servicing context where customer outcomes really matter.
Servicing specialism: You've owned complex servicing scenarios end-to-end
arrears, forbearance, default, repossessions
and know how to build processes that are both operationally effective and treat customers fairly.
The ‘Lendable’ mindset: You're low-ego, relentlessly resourceful, and energised by the prospect of building something from the ground up rather than inheriting an established operation.
Nice-to-Haves: Regulator interaction: You've engaged directly with the FCA
whether through supervision, authorisations, or governance processes.
Underwriting knowledge: You have enough familiarity with the acquisition side to work effectively with underwriting and credit teams.
Analytical rigour: You're comfortable using data to inform operational decisions and spot problems early.

Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish
on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.

Director of Second Charge Mortgages

About this role