Own the QA Strategy & Operating Model
Design a risk-based quality framework aligned to business outcomes, client commitments, and regulatory expectations
Define governance, entry/exit criteria, sign-off standards, and release readiness processes
Establish methods that verify technical correctness and business integrity
Create reference datasets, reasonableness checks, reconciliations, sampling strategies, and controls for complex client customizations
Hire, mentor, and develop a high-performing QA team; create role definitions, career paths, and a culture of learning, empowerment, and clarity
Drive adoption of automation, test data management, defect taxonomy, triage, and root-cause analysis
Establish and track KPIs: defect escape rate, DRE, test coverage, UAT pass rate, cycle time, rework %, automation coverage, MTTR, and data quality scoring
Collaborate with Workplace Consulting teams to ensure alignment on quality criteria and readiness

10+ years in quality assurance or audit, including leading risk/quality assessments
Demonstrated success building QA functions and transforming testing processes
Experience in retirement plan administration or financial services strongly preferred
BA/BS/MIS degree (or equivalent)
Proven leadership across diverse teams and complex programs; strong communication, judgment, and stakeholder management
Experience with automation tools , CI/CD-aligned testing, and data/ETL validation
Comfortable in fast-paced, evolving environments; passionate about product quality , customer experience , and efficiency
Jira (and Confluence) experience a plus

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Director, Quality Assurance

Key skills