Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments
Provide quick, effective telephonic assessments on client behaviour and emotional health, family, wellness, and work issues
Provide tangible strategies that the client can implement on their own
Receive case assignments, establish treatment plans, complete case progress notes and determine case closure through the Clinical Manager
Develop outlines for specific plans of action with each client under regular supervision
Complete a comprehensive psycho-social assessment on clients as needed
Conduct risk assessments and support suicide prevention interventions
Complete intervention notes and any other tracking documents as needed
Maintain established service level and direct service targets
Consult with the Stay at Work Clinical Management team as necessary
Lead workshops as required and may provide Crisis Management Services on an as-needed basis

Master’s degree in Counselling, Social Work or Psychology
Registration, in good standing with relevant governing body, as Social Worker, Psychologist, Marriage & Family Therapist or Canadian Certified Counsellor
2 – 3 years’ clinical experience with a continuum of mental health and situational problems
Crisis hotline, telephonic counselling and/or EFAP experience is preferred
Excellent verbal and written communication and active listening skills in both French and English
Skilled with risk assessment, on-line research and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada
Empathetic to client concerns with exceptional customer service delivery in person and on the phone
Flexible with a creative approach to single-session counseling
Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset
English language skills are required as this role supports, communicates and/or collaborates with both French and English-speaking clients and/or colleagues nationally.

Mental Health Therapist, Bilingual French

Key skills