Establish a structured framework and apply operational rigor to each product domain/subdomain.
Partner with cross-functional leaders to implement & improve annual planning, quarterly planning, OKR & project tracking, communication, and collaboration.
Serve as an end-to-end Program Manager for high-priority initiatives that require dedicated support.
Aid Product Directors & Managers with tactical programming related to department & domain-level work.
Centralize information and increase visibility for product teams and stakeholders.
Support change management by helping teams adopt and effectively use new tools.
Collaborate with counterpart teams like CBP Engineering Technical Program Management and CBP administrative assistants.

4+ years of applicable program management experience in a Product organization.
Proven track record of improving operating models that stretch across multiple business functions.
Communication skills to clearly articulate and evangelize concepts across a wide organization.
Interest in and aptitude for learning new technology, specifically AI-powered tools and workflows.
Comfort using a variety of project management and product development tools.
Experience in stakeholder relationship management.

Program Manager – Operations

Key skills