Key skills
ERPSalesforceCRMScrumProject ManagementSales
About this role
Role Overview
- Oversee the full lifecycle of B2B client implementations, from creation of the work order to final delivery
- Manage the daily queue of requests via CRM
- Schedule appointments with clients and field technicians
- Conduct follow-ups with clients, the sales team, and internal departments
- Support meeting SLAs, focusing on on-time deliveries
- Identify and track impediments
- Engage internal teams and partners to ensure smooth delivery flow
- Assist in preparing status and performance reports
- Participate in alignment meetings with internal teams and partners
- Support conducting project kickoffs with clients and involved teams
- Ensure recording and updating of information in the CRM
- Assist in the technical and documentation validation of completed projects
Requirements
- Bachelor's degree completed or in progress in Business Administration, Engineering, Information Systems, Communications, Project Management, or related fields
- Previous experience in telecommunications, projects, B2B customer service, or operations
- Experience organizing requests/demands and interacting with clients
- Basic knowledge of project methodologies (PMBOK, Scrum, ITIL, or similar)
- Experience with CRM/ERP tools (Salesforce, Dynamics, TOTVS, or similar)
- Knowledge of metrics (KPIs and SLAs)
- Intermediate Microsoft Office skills
Tech Stack
- ERP