Oversee the full lifecycle of B2B client implementations, from creation of the work order to final delivery
Manage the daily queue of requests via CRM
Schedule appointments with clients and field technicians
Conduct follow-ups with clients, the sales team, and internal departments
Support meeting SLAs, focusing on on-time deliveries
Identify and track impediments
Engage internal teams and partners to ensure smooth delivery flow
Assist in preparing status and performance reports
Participate in alignment meetings with internal teams and partners
Support conducting project kickoffs with clients and involved teams
Ensure recording and updating of information in the CRM
Assist in the technical and documentation validation of completed projects
Requirements
Bachelor's degree completed or in progress in Business Administration, Engineering, Information Systems, Communications, Project Management, or related fields
Previous experience in telecommunications, projects, B2B customer service, or operations
Experience organizing requests/demands and interacting with clients
Basic knowledge of project methodologies (PMBOK, Scrum, ITIL, or similar)
Experience with CRM/ERP tools (Salesforce, Dynamics, TOTVS, or similar)