Product Owner

Role Overview

• Support the product roadmap, backlog, and prioritization for collaboration and productivity technology capabilities aligned to business and user needs.
• Serve as Product Owner for initiatives related to MyTech, including ongoing enhancement, support, user experience, and value realization.
• Partner with program leadership and cross-functional teams to support initiatives associated with the transition and evolution of MyTech capabilities within ServiceNow.
• Collaborate with engineering and platform teams to drive DevOps practices, delivery excellence, release planning, and continuous improvement.
• Monitor and improve product consumption, adoption, and usage, using data and user feedback to identify enhancement opportunities and increase business value.
• Gather, document, and prioritize business requirements, translating them into clear user stories, features, and acceptance criteria.
• Work closely with cross-functional stakeholders including Digital Technology, support teams, operations, cybersecurity, compliance, vendors, and business leaders to ensure product solutions meet enterprise needs.
• Support operational readiness, service support processes, and change management activities related to product launches, enhancements, and platform evolution efforts.
• Manage vendor relationships relevant to the product space, including coordination on delivery, issue resolution, performance tracking, and alignment to business and service objectives.
• Track key product metrics, service performance indicators, and user satisfaction measures to assess product effectiveness and inform decision-making.
• Drive stakeholder communication, governance reviews, and status reporting for product initiatives.
• Ensure product decisions reflect enterprise architecture standards, security requirements, scalability needs, and support model considerations.
• Champion a user-centric mindset to improve employee experience and simplify digital workflows and support interactions.

Requirements

• Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience.
• Significant experience in product ownership, product management, digital technology, IT service delivery, or related roles.
• Experience working with enterprise collaboration, productivity, service management, or employee support platforms.
• Demonstrated experience managing product backlogs, defining roadmaps, and partnering with engineering teams in Agile delivery environments.
• Experience supporting enterprise platform enhancements, transformations, or service management initiatives.
• Strong understanding of DevOps principles, Agile methodologies, and iterative product delivery practices.
• Experience working with vendors and external partners, including coordination of deliverables and service outcomes.
• Experience using data, customer feedback, and performance metrics to drive product improvements and adoption.
• Strong stakeholder management, communication, and influencing skills across technical and business teams.
• Ability to manage multiple priorities, align diverse stakeholder needs, and deliver outcomes in a matrixed global environment.

Tech Stack

• Cyber Security
• ServiceNow

Benefits

• No relocation assistance provided