Key skills
Data EngineeringProject ManagementCommunication
About this role
Role Overview
- Define the overarching strategy for member-facing communications across Print (US Mail), Email, SMS, and App Push
- Lead the transition of communication ownership from several individual teams such as Plan Operations, Clinical, and Product into a single, cohesive Marketing-led function
- Co-own (with Business Systems) the relationships and SLAs with internal teams as well as external high-volume print houses and digital communication platforms
- Work closely with our Business Systems, Marketing Ops and Data Engineering teams to implement a notification platform and automate the process of getting data into that system in order to generate the correct type of notification at the right time to the right people
Requirements
- 8-10+ years of experience in communication operations within a highly regulated industry (PBM, Health, or Finance/Fintech)
- Experience automating manual processes and migrating programs to new platforms
- Experience with B2C or B2B2C multi-channel communications platforms & print vendors
- You are highly technical and enjoy rolling up your sleeves and getting into the weeds
- Deep fluency in HIPAA, SOC2, and ERISA compliance frameworks a plus
- Exceptional project management skills
- Experience implementing a 'human-in-the-loop' QA process for physical mailings at a scale of 100k+ monthly units
- The 'Modern PBM' DNA: A desire to disrupt legacy insurance jargon with clear, compassionate, and transparent language
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities